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General & Account Questions
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What is proof of identity?

What is proof of identity?

In order to verify your account, we will require a copy of your valid passport or both sides of your government-issued identification card.

This copy must contain:

  • Identification Number
  • Full Name
  • Date of Birth
  • Photograph
  • Valid Expiry Date
  • Issuing authority

What will not be accepted:

  • Covered details – you must not cover any of the above details
  • Unclear documents
  • Cropped images – all edges of the document should be visible
  • Documents such as Army card, Medical card, Age card, Student card

All scans should be in high resolution and the above details must be clearly readable.

Please make sure that your documents are:

  • Clear, with no blurs, light reflection or shadows
  • All edges of the document must be visible

Both sides of the document must be uploaded

View examples of valid documents:

  • Passport
  • Identification card

Please keep in mind that on the occasion when your identity verification document has expired, you are obligated to provide us with a copy of the updated document.