How can I change details on my personal profile / account? (e.g. address / email address / phone number)?

If you wish to change or update your residential address, follow the below steps:

You can amend your residential address by sending us an email with a copy of your proof of residence document attached. At the same time you can proceed to change your residential address from your Valuta profile. Please access your Account on Valuta dashboard, click ‘Settings’ and select ‘Personal Profile’ option. Once the new proof of residence document is received and accepted we will then update your profile.

You can find more details on acceptable proof of residence documents under the question: What is proof of address/residence?

If you wish to change your email address or phone number, follow the below steps:

To change your email address or phone number, please access your Account from Valuta dashboard, click ‘Settings’ and select ‘Personal Profile’ option. Here you will be able to amend the email. You will receive an automated email notification asking you to confirm your new email address. Follow the instructions stated in the email.

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