What should I do if I didn’t receive my withdrawal?

The processing times vary depending on the payment option selected as well as on the payment provider/bank involved in the process.

If you have placed a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Funding Team at backoffice@valutamarkets.com, and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days*, please contact our Funding Team at backoffice@valutamarkets.com and we will provide you with the ARN number.

*For some countries it can take up to 15 working days for refunds to be received back at your card.

If you have placed a withdrawal request via another payment option, please refer to the processing times indicated to you upon approval of the withdrawal. And if your funds are not received by the indicated time, contact our Funding Team at backoffice@valutamarkets.com who will provide you with proof of payment or advise you on how to trace the funds.

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